[Resolved]  Zoom Car — zoom-pedal cycle lock

Address:Pune, Maharashtra, 411017

After unlocking zoom pedl cycle from the leon orbit station in pune near kokane chawk, rahatni, pimpri chinchawad. I found out the cycle lock was not in good condition. Hence i immediately locked cycle and tried to end trip.
But cycle does not lock i try to end my trip but it doesnt response to the request and lock was already damage.

Currently cycle is not locked and parked in the same parking slot.. You need to end trip from back end. I am not responsible for any damage or lost. Money getting deducted from my account. Worst experience ever had. You have to return my money.

I have already dropped email and raised help request in zoom app 6hrs before, but till now no one has contacted me

Cycle number : 101602
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Mar 10, 2018
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Jan 26, 2018
Updated by dinnu1805
please contact me immediately
Jan 27, 2018
Updated by dinnu1805
same problem is happen with today itself..
what can i do??
tomorrow 35 rs is deducted from my account..
and today also i am unable to end my trip.
at least give me u r customer care number..
you are not responding to my complaint..
your service is wrost service given by you..
if you are not able provide good service then stop it.. Don't cheat the people.
Jan 27, 2018
Updated by dinnu1805
same problem is happen with today itself..
what can i do??
tomorrow 35 rs is deducted from my account..
and today also i am unable to end my trip.
at least give me u r customer care number..
you are not responding to my complaint..
your service is wrost service given by you..
if you are not able provide good service then stop it.. Don't cheat the people
cycle no.102300.
Verified Support
Feb 06, 2018
Zoomcar Customer Care's response
Hello,

Greetings!

We are sorry for the inconvenience caused. Request you to write to us through our contact us page on the application or website to end the trip or for any refund issue.

Regards,
Kiran.S
.
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contact on [protected] as soon as possible

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