[Resolved] Zoom Car — zoomcar booking in mumbai | |
My booking id is jps62btzs. I took a zoom car on 13/06/18 from sion mumbai. First they parked the vehicle in front of a manhole which was open. When i started the car, it suddenly entered inside. They charged 1500/- for it which was their mistake but they dumbed it on me. Then in pune i was hit by a scooty from right side. All the steel components are covered in insurance but they took 2500/- for it and your customer care is not customer care it should be called owner care. Your policy show that the accidents are covered under insurance but nothing is covered. You should have informed that you are at your own risk. I am never going to book zoomcar. Was this information helpful? | |
Jul 15, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Jun 14, 2018 Zoomcar Customer Care's response Hello Vijay, Greetings! We are sorry to know about charges levied on the booking. Only after a proper check did we confirm on the damage charges. Customers are liable to pay a maximum of 10000/- in case of any damage caused. Hence, you have been charged for the same. Unfortunately, we will not be able to reverse/reduce the charges levied on the booking. Hoping for your kind understanding here. Regards, Sowmya | |
 2 Comments | |
Comments
Dear sir zoom bycle after luck at the pedal stion balance deduct extra please replay
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Zoomcar Customer Care's response, Jun 16, 2018
Verified Support
Hello Pitabas,
Greetings!
We are sorry that the amount has been debited from your wallet.
Kindly send an email through our contact us page sharing your trip details. We shall check and resolve the issue on priority.
Here’s the link for your reference - https://www.zoomcar.com/bangalore/contactus
Regards,
Sowmya
Greetings!
We are sorry that the amount has been debited from your wallet.
Kindly send an email through our contact us page sharing your trip details. We shall check and resolve the issue on priority.
Here’s the link for your reference - https://www.zoomcar.com/bangalore/contactus
Regards,
Sowmya
Zoomcar Customer Care's response, Jun 16, 2018
Verified Support
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#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
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Pls end that thing.
Greetings!
We are sorry to know that you are unable to end the trip.
Kindly send an email through our contact us page sharing your trip details. We shall check and resolve the issue on priority. Here’s the link for your reference - https://www.zoomcar.com/bangalore/contactus
Regards,
Sowmya