[Resolved] Zoom Car — zoomcar charges all hidden charges and never contact for refund | |||
Dear I want to share about how this selfdrive company looting customer as one of the example is ZOOMCAR Their customer support is chargable which is 5 rs per minute so if you in deep of danger and you do not have special recharge or not able to recharge as due to no internet then you are almost die At the end of trip and when you check next day you always find they will charge you anonymous as 300-400 rs which has no details They will give you almost empy fuel and when you fill it they will not refund it you will die to follow up with then Please help to stop this kind of harassment by ZOOMCAR Was this information helpful? | |||
Mar 8, 2020 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Feb 06, 2020 Zoomcar Customer Care's response Hello Raghvendraahuja, Greetings! We are sorry to know about the discrepancy in the billing. Please share the booking ID for our reference, we will check on the complaint raised and we will share an update. Regards, Ramya. S | |||
 2 Comments | |||
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My booking I'd is jps66T5ds I am not getting my refund from 1 month of 229 rs
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Zoomcar Customer Care's response, Feb 7, 2020
Verified Support
Hello Himanshu,
Greetings!
We did check the booking and see that the refund is already processed to the source account. We request you to kindly check the card-issuing bank from the ARN details shared on the call.
Regards,
Appachu
Zoomcar
Greetings!
We did check the booking and see that the refund is already processed to the source account. We request you to kindly check the card-issuing bank from the ARN details shared on the call.
Regards,
Appachu
Zoomcar
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+91 80 6748 1200
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
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I have been charged invalid excess km charges
I have completed the trip for 43kms check start and end checklist photos which i uploaded on zoomcar app why you people added invalid charges. Are you thinking we are foolish innocent customers to pay invalid charges plz solve my Issue
Greetings!
We regret to know about the discrepancy in the billing. Upon checking, we see that the levied charge is reversed under the booking.
Regards,
Ramya. S