[Resolved] Zoom Car — zoomcar charging extra | |||
We booked a zoom car on 7th Sep 2017 in Bangalore from Garuda Mall (Booking ID: JPS6TVL4K ). we received the car on 8th Sep and we had to go to coorg from Bangalore but while going to coorg our car broke down. we called up Zoom car and their representatives told us that you give the car back and we will provide you a other vehicle, we agreed. However, zoom car called us again and told us that they would not be able to provide a vehicle, i.e we need to book a separate car from Coorg to Bangalore and they will give us the full refund for that and they will be taking the car which we booked from zoom from coorg itself, we again agreed to this also. we booked a car from coorg and came back to Bangalore. After coming to Bangalore we got a call from zoom car saying that we broke the clutch plate of the car and we need to pay 10, 000 for it, where in we only drove it for around 280 km, there is no way by which we could have broke the clutch plate. we raised a complaint to zoom car and consumer affair regarding this and we told them the whole scenario so they stopped calling or sending emails. Now again after 20 days they contacted us saying we need to pay 10, 000 rupees for driving the car more than the given limit which is completely wrong we did not even drove the car half way. we gave it back to zoom car representatives in coorg itself where in zoom car is saying in their email that the car was given by us at magrath road on 9th of sep. we were in coorg on 9th sep 2017. clearly they are running a scam. Now they are threatening us by saying that they will send a legal notice. Please help we want our refund from zoom car. Was this information helpful? | |||
Nov 27, 2017 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Oct 20, 2017 Zoomcar Customer Care's response Hello Anandhu, Greetings! Firstly! please accept our apologies for the trouble caused. We did check the above issue and see that our team has already reached out to you and shared an update on the escalated issue. As informed on the call, the breakdown was caused due to users driving negligence and you have been charged for the same as per the policy. We regret to inform that we will be unable to reverse the charges levied on the booking. Regards, Appachu Zoomcar Verified Support Oct 27, 2017 Zoomcar Customer Care's response Hello Anandhu, We understand your concern here, unfortunately, we will be unable to do much in this case as the charges are valid. We regret to inform you that we are unable to process the refund for the cab bills. As the charges are valid, we will be unable to reverse the damage charges levied on the booking. Hoping for your kind understanding in this regard. Regards, Kiran.S | |||
 2 Comments | |||
Comments
Hey Zoom,
IF you so genuine why are you charging customer wrongly ??? If they have brokedown clutch ask them to pay for it, but why did you send a notice stating you have exceeded Kms and need to pay the amount for it ? this shows your standards .. we have now almost published your fraud in different IT company and will continue so.
IF you so genuine why are you charging customer wrongly ??? If they have brokedown clutch ask them to pay for it, but why did you send a notice stating you have exceeded Kms and need to pay the amount for it ? this shows your standards .. we have now almost published your fraud in different IT company and will continue so.
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Do you really think a vehicle clutch plate can break down within 280Km ??Do RTP give licence to people who dont know to drive ? Are you running a toy shop where car can breakdown with couple of km ? You people are No1 fraud company . You give away faulty car and charge customer in excess which you have generally made a business now .. Guys never never turn up to zoomcar.