[Resolved] Zoom Car — zoomcar cheating services

shubhamkkd

from Jaipur, Rajasthan

Address:

Jaipur, Rajasthan

I took a zoomcar for a day on 6 feb and due to some construction work on some misguided road, vehicle cought some dust which can easy be wash just by throwing a little water on it, after giving the vehicle to the concerned person he told us that we may have got some scratches on the car and have to pay some amount, maybe around 500, later i see an outstanding amout of 5000rs in the app, 1000 for cleaning fees and 4000 for damages, do you get your car washed with any imported substance or what and 4000 for damage, are you kidding 4000 for a part which was already broken!! I got a mail from them that i have to pay within 5 day or they will take criminal actions on me, policies of zoomcar sucks and this company is well know for there cheating policies and pathetic services, after this incident i got to know many people suffering from same thing and got an info that zoomcar is covering there losses from used in whatever way they can think of.

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Mar 23, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Feb 14, 2019

Zoomcar Customer Care's response Hello User,

Greetings!

We are sorry to know about the discrepancy in the billing. Please share the booking ID for our reference, we shall have a check and we shall address on a priority.

Regards,
Ramya. S

Feb 14, 2019

Updated by shubhamkkd JPS6F5I9X

Feb 14, 2019

Updated by shubhamkkd here

Feb 16, 2019

Updated by shubhamkkd sending me false images is not good for business, dirt images i got from your end doesn't prove that it was the car given to me, there is no way possible that, that much of dirt have got inside, we never steped out in mud or sand, you guys are just using fake images, or your employee would have done that, when i was leaving the car, i asked your employee if anything else was wrong or dirty, he said everything thing else was ok except scratch on left side, and when the person was taking pictures to upload then he didn't took any photographs of inside, just after uploading the outer images i was informed of the outstanding amount, how is it possible for you guys to know if the interior was dirty or not without any photographs, zoomcar is framing me, i wont be booking zoomcar any further and you guys want to get as much money as you can in this circumstance.

Verified Support

Feb 17, 2019

Zoomcar Customer Care's response Hello Shubham,

Greetings!

We do understand your concern here.

Please note, the charges will be levied on the booking after a thorough check, as it was a keyless entry pickup, there will be no executive available and if there is an executive, there will be no interaction with the customer. Hence, the vehicle was checked post your drop off and you are charged for the damage done and for the untidy condition.

The levied charges are valid. We regret we will not be able to reverse the charge.

Hoping for your understanding in this regard.

Regards,
Ramya. S

Feb 17, 2019

Updated by shubhamkkd It can be a keyless entry pickup but you guys have appointed people for there also, inspection was dont infront of me only, and its nothing big which has to big damage which needs 4000rs denting painting, even the cleaning thing, i didn't do that and i have proof, zoomcar is framing me and wants to get as much money from me as they can in this scenario.
You are using fake image, interior was not having any dust like the photo you have share me in the email.