Zoom Car — zoomcar didn't refund 5,368 even after 38 days

 
1 Review
India
 Rajeshbyn on Jun 20, 2019
In Bangalore, I have used zoom car with Booking ID: JPS6BHFPJ - Completed the booking on 13-May.

And I have received an email that refund of 5368 (Security deposit + Fuel bill) is initiated. But even after 5-6 weeks, Refund is not yet received on my credit card.

Tried to reach customer care# & sent emails. But no response. Please help.

Thanks,
Rajesh

zoomcar didn't refund 5,368 even after 38 days

Complaint Status


[Jun 21, 2019] Zoom Car customer support has been notified about the posted complaint.
Verified Support
Zoom Car Customer Care's response, Jun 21, 2019
Hello Rajesh,

Greetings!

We are sorry as you have not received the refund. The amount has been initiated through IMPS. Please note, a link has been shared to your registered email ID. Kindly log into your Zoomcar account on the website and then click on the link. On the landing page, please add your bank credentials and submit. The refund amount shall be instantly transferred to your bank account or you can log in through the app. Navigate to your completed bookings page. Under the respective booking, you shall find the option "Get refund". Click on the same and add your bank credentials. Once done, within 24 hours, the amount shall reflect in your bank account.

Regards,
Ramya. S
Updated by Rajeshbyn, Jun 23, 2019
Thanks a lot :)
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    Zoom Car - zoomcar didn't refund 5,368 even after 38 days