[Resolved] Zoom Car — zoomcar does not modify the car type and no refund | |
Actually, one of friend suggest to book the car in zoomcar (Booking details: # jps62l6d1). As i returned form usa and i used to drive a car with automatic transmission instead of manual. So, i selected the automatic car and booked for 4 days but when i reached to pick up location the car was very small and i didn't not know that it was an electric car (Full charge gives 100km and for charging should wait for 6 hours). Even, zoomcar employee suggest not to take electric car as there no charging station near by city. So, i contacted the zoomcar customer care to modify the car type but there keep on saying same policies that after booking started they won't modify the car or refund even single rupees. I kindly request zoomcar to modify car type and i can use it. I don't wanna waste 12k rupees because of one issue which i don't know at all. Was this information helpful? | |
Feb 19, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Jan 19, 2018 Zoomcar Customer Care's response Hello Dellikar, Greetings! We understand your disappointment here, however, we see that the booking is confirmed based on the inputs received from your end. Kindly note, you will be unable to change the vehicle once the booking is started or we can cancel the booking with a full refund. As a one time exception, our team has canceled the booking with a full refund. Regards, Appachu Zoomcar | |
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