Verified Support
May 09, 2019
Zoomcar Customer Care's response Hello Dhrubajyoti,
Greetings!
We understand your concern here. We did check and see that the rear door and the quarter panel was damaged during your reservation. Hence, we have levied the charge.
The charge is valid. We regret we will not be able to reverse the charge.
Regards,
Ramya
May 09, 2019
Updated by dhrubajyoti datta Hi,
As I have repeteadly communicated over the email as well as phone call that there were no such damages done to the car during the time it was under my usage. The charges have been wtongly levied against my account, which is a harassment to the customer.
Please compare the images that i have uploaded before starting & after completing the trip, which clearly proofs the fact that there were no such damages done to the car during it was the time it was under my usage.
Hence, i request you to provide me any proof against the fact that i was not responsible for whatever usage is being referred to in excess of the already paid rental amount.
I request you to not to harass the customer by levieng wrong charges for the pre-existing issues with the car.
Regards
Dhrubajyoti Datta
May 11, 2019
Updated by dhrubajyoti datta Hi,
I have been waiting for your kind revert since past 2 days. Will appreciate an expedition in response.
In order to reply to the feedback "the rear door and the quarter panel was damaged during your reservation" - please do not file any false complaint to the cuatomer for the sake of levying some additional charges, it's a harassment to the customer. I have very clearly mentioned in the complaint that there were no such damages done to the car during the time it was under my usage
Please compare the images that i have uploaded before starting & after completing the trip, which clearly proofs the fact that there were no such damages done to the car during the time it was under my usage
Hence, i request you to provide me any proof against the fact that there was no such damages done to the car during the time it was under my usage.
I request you to not to harass the customer by levying wrong charges for the damages that he is not responsible for.
Regards
Dhrubajyoti Datta
Verified Support
May 13, 2019
Zoomcar Customer Care's response Hello Dhrubajyoti,
Greetings!
We did have a proper inspection and levied the damage charge. Also, we have made the necessary changes under the booking and we have levied the charge based on the damage caused.
Regards,
Ramya. S
May 15, 2019
Updated by dhrubajyoti datta Dear Dhrubajyoti Datta,
This e-mail is with reference to the booking made by you with
Zoomcar through Company's webpage/mobile app with the following details -
S.No Booking ID Car provided Start time End time Pickup point Drop off point Initial Rental Security Deposit Outstanding
1 JPS6BRMMH DL1NA2723 28/04/2019 10:00 28/04/2019 19:35 Noida Sec-28 ( Opp GIP Gate No. 2 ) Noida Sec-28 ( Opp GIP Gate No. 2 ) 1857 0 4472
It has come to our attention that the car has been used in excess of the paid rental amount and in accordance of the agreement duly verified and acknowledged by you, you are liable to make payment of ₹4472 to the company. Please note that failure to make payment of the due amount will render you liable to civil proceedings and the company would be entitled to recover the due amount by attachment of your property (movable/immovable) or otherwise. Further, willfully declining or making delay to pay the above said outstanding amount could also subject you to criminal proceedings.
We therefore request you to make payment of the aforementioned outstanding amount of ₹4472 within 5 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount. Please note that in accordance with the Member Agreement displayed here, duly verified and acknowledged by you, the company is entitled to recover all costs incurred in initiation of legal proceedings.
Thanking You
For
Zoomcar India Private Limited
Sd/-
Anitha Rajasekaran
Signatory Authority
This was the e-mail i received from
zoomcar. Following is my reply.
Hi,
Firstly, thank you for acknoeledging the fact that the charges were wrongly imposed on me and partially waving off the charges
In order to reply to the feedback "We did have a proper inspection and levied the damage charge. Also, we have made the necessary changes under the booking and we have levied the charge based on the damage caused" - please do not file any false complaint to the customer for the sake of levying some additional charges, it's a harassment to the customer. I have very clearly mentioned in the complaint that there were no such damages done to the car during the time it was under my usage
Please compare the images that i have uploaded before starting & after completing the trip, which clearly proofs the fact that there were no such damages done to the car during the time it was under my usage
Hence, i request you to provide me any proof against the fact that there was no such damages done to the car during the time it was under my usage.
I request you to not to harass the customer by levying wrong charges for the damages that he is not responsible for.
Regards
Dhrubajyoti Datta
May 20, 2019
Updated by dhrubajyoti datta Hello Dhrubajyoti,
Greetings!
We definitely understand your concern here. The charge has been levied only after the proper inspection. Unfortunately, we will not be able to do much in this case.
Regards,
Ramya. S
Abovementioned is the e-mail i received from
zoomcar. Following is my reply.
Hi,
In order to reply to your feedback "The charge has been levied only after the proper inspection" - it's an abuse of process that you're doing right now, just to impose the wrong charges on my account. It's an absolute harassment to the customer.
As I've repeteadly mentioned that Please compare the images that i have uploaded before starting & after completing the trip, which clearly proofs the fact that there were no such damages done to the car during the time it was under my usage. Still in the name of so called "inspection" you're abusing the process & levying the extra charges on my account, it's an absolute harassment to the customer.
As I've repeteadly mentioned that I request you to provide me any proof against the fact that there was no such damages done to the car during the time it was under my usage. You're failing to prove your fact, but still imposing the wrong charges on my account in the name of so called inspection which is an absolute abuse of process.
I once again request you to not to harass the customer by levying wrong charges for the damages that he is not responsible for.
Regards
Dhrubajyoti Datta
Jun 28, 2019
Updated by dhrubajyoti datta Hi,
In addition to the ongoing harassment
zoomcar is keep on sending me recovery notice over email for the charges that i am not responsible
In order to reply to your feedback "The charge has been levied only after the proper inspection" - it's an abuse of process that you're doing right now, just to impose the wrong charges on my account. It's an absolute harassment to the customer.
As I've repeteadly mentioned that Please compare the images that i have uploaded before starting & after completing the trip, which clearly proofs the fact that there were no such damages done to the car during the time it was under my usage. Still in the name of so called "inspection" you're abusing the process & levying the extra charges on my account, it's an absolute harassment to the customer.
As I've repeteadly mentioned that I request you to provide me any proof against the fact that there was no such damages done to the car during the time it was under my usage. You're failing to prove your fact, but still imposing the wrong charges on my account in the name of so called inspection which is an absolute abuse of process.
I once again request you to not to harass the customer by levying wrong charges for the damages that he is not responsible for.
Regards
Dhrubajyoti Datta
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