Zoom Car — zoomcar false charges and harassment

Address:	560100
Website:	www.zoomcar.com

Zoom car's email:

It has come to our attention that the cars have been used in excess of the paid rental amount and in accordance of the agreement duly verified and acknowledged by you, you are liable to make payment of ₹7687 to the company. Please note that failure to make payment of the due amount will render you liable to civil proceedings and the company would be entitled to recover the due amount by attachment of your property (Movable/immovable) or otherwise. Further, willfully declining or making delay to pay the above said outstanding amount could also subject you to criminal proceedings.

We therefore request you to make payment of the aforementioned outstanding amount of ₹7687 within 5 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount. Please note that in accordance with the member agreement displayed here, duly verified and acknowledged by you, the company is entitled to recover all costs incurred in initiation of legal proceedings.

Thanking you
For zoomcar india private limited
Sd/-
Manish kumar
General counsel's office (Legal dept.)

Reply to the same:

Hi,

Firstly, i was not aware of remotely unlocking the car through the app and i almost spent up to one and half an hour to find the car at the spot mentioned in the booking. But the staff whom i spoke to was not helpful and he made me wait for more that 1 hour in that haunted place where there was no one in that place and i had to travel back to my home back & forth and finally the car was unlocked by the staff however i noticed and informed about the damages and the dents on the car but the staff said that they have already noticed it and in the midnight i was not able to capture those because of the bad light and i have paid whatever i had owed in the past to the staff in cash but they have sent me email which consists of all these charges once again saying i did not pay this amount.

Secondly, "in accordance of the agreement duly verified and acknowledged by you"- this acknowledgement was a result of the harassment that i was put through that late in the night (3 am) without any proper justification of the penalty being levied against my account.

Despite repeated denial of any damage been done to the car during the time it was under my usage, i was harassed for pre-existing issues with the car.

Hence, i request you to provide me any proof against the fact that i was not responsible for whatever usage is being referred to in excess of the already paid rental amount.
As per my knowledge, there was no damage done to the car. Henceforth, please do not harass customers this way.

Best,
Shiv kumar