[Resolved]  Zoom Car — zoomcar handed over faulty vehicle and asking me to pay for damages

Website:

www.zoomcar.com/hyderabad

Hi my name is yashwanth and i took a red swift of anil (Zoom car partner) booking id jps6tbsae on 21/10/2017. At first the zoom car is unclean completely lots of sand on the seats and as there is emergency i have to adjusted with that, coming to the point when i see the car there are damages and dents scratches on the car and it is present in the check list front door is damaged and there is another damage present under the left front tyre but i didnt find any option regarding that particular point and i thought it might be that only which indicated as front door damage. So i just didnt took any images and i have started my trip. I went on orr completely. I didnt hit any vehicle or i didn had any accident. After returning to the position. I have ended my trip before time and with some excessive kms. After i have ended it shown in the app that 1500 for the trip and for more 19 kms 228/- have deducted and from the security deposit of 5000/- it showed that 4772 will be refunded to you. I just left as it will take some time to refund. But after an hour i opened the app to see what happened to the refunded amount, i was shocked to see that there is damage and 3500 deducted and only 1272/- will be refunded. I tried to contact customer care but it told unavailable so i texted a mail to them. It showed it will be reached you within 24 to 48 hours. The next day morning ie on 22 oct 2017 when i opened the app it showed there is outstanding amount of more 5228/- to be paid. Without any damage how can i pay that. If i do i should have paid and i should have remained calm. Now without any fault from my side they asking me to pay the outstanding amount. The executive should have mentioned after the trip ended when they mentioned that 4772/- will be refunded. I should have reached the car and talked to the zoom car executive. But none is happened. Now unfortunately without any damage from my side i have to pay for the damage done for someone.