[Resolved] Zoom Car — Zoomcar not returning me my full fuel refund

Gaurav K

from Noida, Uttar Pradesh

Address:	Pune, Maharashtra, 411045
Website:	zoomcar.com

Place of Booking - Pune
Booking ID - JPS6TW4QB
Day - 23 June'2017
Security refund to be given back to me (customer) - 2000 Rs.
Refundable Fuel Filled by me (customer) - 500 Rs. (to be refunded by company, as given in advertised policy)
Expected return from ZoomCar - 2000 + 500 = 2500 Rs.

Actual return Zoomcar giving to me = Rs. 2264 (saying based on based on Zoomcar mileage and estimation policies, don't know why are they fleecing me)

They don't give enough fuel in their vehicles and if I fill it they don't give full fuel refund.
This is totally wrong advertising, and fooling people.

Another booking which has similar issue -
Place of Booking - Pune
Booking ID - JPS6TWZ9G
Day - 22 June'2017

Security refund to be given back to me (customer) - 2000 Rs.
Refundable Fuel Filled by me (customer) - 1000 Rs. (to be refunded by company, as given in advertised policy)
Expected return from ZoomCar - 2000 + 1000 =3000 Rs.

Actual return Zoomcar giving to me = Rs. 2782

This is Zoomcar just fooling the customers.

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Aug 22, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2017

Zoomcar Customer Care's response Hello Gaurav, we understand your concern regarding the fuel refund. The fuel estimate is calculated based on the mileage of the vehicle, fuel percentage, kilometers driven and many other factors. Based on the calculation the fuel bills are validated and the same will be processed. For both the bookings the refund is processed based on the estimate. Hence, we will be unable to do much in this case. Hoping for your kind understanding in this regard.