[Resolved] Zoom Car — zoomcar pedl cycle unable to lock

Yeshu Raju

from Delhi, Delhi

Address:	411023
Website:	ZoomCar pedl

Hi zoomcar pedl,

This is yashwanth, i have a zoomcar account with registered mobile num : [protected].
I have used cycle from zoom pedl service last night in pune and locked cycle within 8 mins of my ride, though i parked the cycle and locked at parking point i still cant able to end the trip from my app and its still showing trip in progress,

Request you to help and end the trip as soon as possible,

User name: yashwanth.
Registered mobile: [protected].
Unlocked cycle num: 3214676,
Unlocked/locked :24oct 10:37pm and ended up trip in 8 minutes.

Thanks & regards,
Yashwanth,
Cell: [protected]

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Dec 7, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2018

Zoomcar Customer Care's response Hello Yashwanth,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.

- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regard
Wasim
Zoomcar