[Resolved] Zoom Car — zoomcar pedl not getting closed

Abhishekk2284

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411015

I had taken the bike from airport road pune near symbiosis college at 11 am and returned at 3:30 pm. That time the charges were 75 rupees amd since then i had tried 100 of times to end trip but its not happening instead the balance from my account is getting reduced every 10 mins. There is no customer support also available for the same. Are they waiting for my account to get fully exhausted. Can the same be taken action on please

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Dec 8, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 07, 2018

Zoomcar Customer Care's response Hello Abhishek,

Greetings!

We would request you follow the below steps and raise your concern.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regard
Wasim
Zoomcar