[Resolved] Zoom Car — zoomcar pedl trip is not ending trip and charged every 10 minute

niraj_123

from Aurangabad, Maharashtra

Address:

Pune, Maharashtra

I booked a cycle 3182830 stationed at my office location & used it for around 5-10 minutes, but unable to end trip stating parking is full and end the trip at some other station, which also shows the same message. I am being charged for every 3 10 minute ride as well. Could you please assist in ending the trip. Kindly have look on the issue and help to resolve on priority.

+3 photos

Was this information helpful?

No (0)

Yes (0)

Jan 15, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Dec 01, 2018

Updated by niraj_123 why my complaint is marked as resolved it is not resolved

Verified Support

Dec 10, 2018

Zoomcar Customer Care's response Hello Niraj,

Greetings!

We are sorry to know that the issue has been persisting.

We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue.

- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

In case you need any further details, kindly revert, we shall help you accordingly.

Regards,
Ramya