[Resolved] Zoom Car — zoomcar [protected]@[protected] | |||
I booked a zoomcar on 11 oct 19. I started my trip and after 1km car stopped and not strating. I raised a complaint and contacted customer care. Customer care representative asked me to leave the car at the breakdown location and locked the car. They cancelled my booking and refund was about to credit on 22 oct 19, 04:20 PM. My refund still not credited. I raised complaint 4 times and every time i m getting the same reply on mail.the reply is.. "Hi satendra Singh Jadon, Your booking JPS6X6LWA is now complete. Hope you had a great trip! We will quickly validate any re-imbursements or charges on your booking. This will help us calculate and process the refund due to you. We want you to know where your money is, so we will send you an email once we have settled your booking. Regards, Team Zoomcar" Pls take necessary action and refund my money at the earliest Thank you Regards Satendra jadon Contact-[protected] Was this information helpful? | |||
Dec 18, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Nov 13, 2019 Zoomcar Customer Care's response Hello User, Greetings! We apologize for the trouble caused during your reservation. In regards to the vehicle condition. Upon checking the refund has been already credited from our end to your source account. We believe our team has already shared the required transaction details. Please have a check with your respective bank if the amount is not reflecting in your bank account. Regards, Imran Zoomcar | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
46%
Complaints
5657
Pending
12
Resolved
2592
View all 5657 Zoomcar reviews & complaints
+91 80 6748 1200
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
View all Zoomcar contact information
Regards
Satendra jadon
[protected]
Greetings!
We understand your concern here. Upon checking on the booking ID JPS6X6LWA, the refund of Rs 5512/- has been already initiated from our end on 12/11/2019, which will be credited to your source account in 5-15 days.
Regards,
Imran
Zoomcar