Zoomcar — About not getting my vehicle

U make my booking confirm by taking payment but didnt approved my documents, it wasted my time and booking is over any my is also lost...i had reached to pickup point of vehicle but because of your unsupportive nature it make me hectic runs for the vahicle. It is completely bad and disappointing. I have proofs that i made payment, reached to vehicle and everything. Even ur customer care was jot receiving calls...if profile is approved then hoe should u take the bookings qnd payment...kindly reply in this regard or it make to raise comaplint at media level