Zoomcar — Amount debited and transaction was successful, the booking was not confirmed and no refund has been initiated

Hi,
I earlier raised a ticket on how my booking didn't go through but i made 2 payments by mistake. It hasn't been reversed yet but both transactions are successful which means you have received the payment.

These are the UPI transaction IDs
[protected]
Amount. - 2722
[protected]
Amount - 2728

Kindly reverse the transactions and refund the amount as soon as possible.
It's already been 5 working days since the payment was made.

I request you to answer this soon.
Your customer care hasn't been responding to my emails. If i don't get the refund i will make sure to escalate this issue even further.