Zoomcar — Amount refund against Zoomcar issue

Really it’s very bad experience from Zoomcar team and from host, I went to car location on 10/05/2023 and unlocked and not finding keys and also called host and he saying car key kept inside the house and nobody in house and also he told car condition not good car left driver side window not closing.I tried calling Zoomcar car customer care but no one is picking and refund status also not forwarded and not finding other cars.coz o[censored] people my whole plan canceled really I dint expectedWhy still my problem not resolved, Again I booked but its too far from my location so canceled and for this also amount deducted and still no refund status showing, so kindly resolve