Zoomcar — Application negligence

Address:

Ahmedabad, gujarat

On date 2nd dec 2023 i have booked car for the next day 3rd dec 2023. Next morning we have reached at the car destination which is so far. Host of the car was doing formality for handing over the car but unfortunately application was not accepting document number and we are not able to proceed further. App shows a pop up called please try after some time. We have wasted 3 hours there called on customer care no but nonody responded. Raised a ticket of my problem but because of this unfortunate event host said no to handing over car to us. My wohle payment got wasted and i haven't receive any reply from zoom car till date. I am trying to reaching out to their all possible numbers email. I want full refund for my payment please help.

Ticket no : 1536973

Thanks, will appreciate your quick response.