Zoomcar — Back Archive Move Delete Spam Worst experience of my whole life while using zoom

Address:

49 Stay Co, Cottage No. 03, Nazir Wadi, Juhu Tara Road

Recently, I had THE worst experience of my whole life regarding any app. First of all, the car was changed multiple times and then without notifying you guys just changed the car without informing. The car that came was covered with bird ### and it wasn't a zoom standard car. Worst experience, worst user handling, worst system, worst service. Close your zoom business and go back to learn how to create not pleasing only but at least a decent experience.

The CUSTOMER care provided me an upgraded car stating that it was as a gesture of sorry which was ERTIGA but then they changed it to MOBILIO was way downgraded than any economical car. They changed it without informing me and the next thing I know is a mobilio is coming for me. Instead of an upgraded car, I got the most downgraded car. I have the proof of the condition. The most dangerous thing was the car had already cracked the windshield. It was the most unsafe and dirty car.

I would like to request a refund of more than half of the money that I paid which was around Rs 6800