Zoomcar — Booking canceled by Zoomcar

Hi Team,
I made a booking recently on Zoomcar and paid the full amount. After that it has asked me to do profile verification which I did by uploading my Driving License, Aadhar Card and self however it got rejected. The license has address of my hometown Chandrapur, Maharashtra. It approved and provided by Maharashtra government and it’s valid till year 2030. Everything is good still Zoomcar has rejected and blacklisted it saying we can’t provide the car to the people from this address due to security issues.
I made a booking around 10 days before the journey date and they are giving this reason now just a day before journey starts.
This is pure mental torture at this moment and they have not even provided any refund.
I would like to request the forum to look into it.
Thanks