Zoomcar — Booking canceled on unavailability and refund not yet processed

I had booked a zoomcar with trip id - JPSN77W89 on 21st March. When I went to pickup the car at the location, the car was not available. After 1 hour of hold time on customer care, I finally got a cancellation and complete refund assurance.

I received the cashfree link for my refund for trip id: JPSN77W89. I tried receiving my refund via multiple valid UPI IDs as well as account number option. But it shows the same error that “wrong account details entered” for all methods. Screenshot attached. Now it shows that I have exceeded the maximum OTP attempts and that I need to request for a new link.

So I was harrased by car being unavailable, wasting my 1 hour in the sun finding the car and now even the refund is not processed!