Zoomcar — booking i'd - jps6nkpvd refunds refunds for cancelled booking on april 16, 7:17 am

Have cancelled the zoomcar 0n the april 16, 7:17 am, as zoomcar assured that i will get within 5-7 business days. I didn't get the refund after 5-7 business days. So i have contacted customer service they are assured that i will get within 2-3 weeks as there was lockdown. So, even after 3 weeks i have not received my refund?
When i again contacted customer service they are giving same copy, paste replies again & again.

Do resolve asap my money is very imp in these crisis.
Its been exactly 1 month though i didn't receive the money.