Hello,
We’d book Mahindra XUV500 from 28th October 2022 11:30pm to 2nd November 2022 4:00 am whose booking id is JPSN7B9K9.
Car was breakdown on 29th October 2022 at 3:00pm in Goa and we reported to Zoomcar about the same but as it was holiday due to which mechanic was unavailable on that day.
On 30th October 2022 one local mechanic came to the location and checked all the basic things and concluded that the car was not serviced since long time so there’s issue in the battery, many more spare parts are to be replaced which will cost you a hefty amount.
Zoomcar executive told us that car will be toed and whatever expenses we incurred such as fuel, mechanic charges etc will be refunded to us. But till 01st November 2022 no agency came to toed the car till 1pm.
When we told the Zoomcar executive that we’re starting our return journey to Pune then within 30mins toeing agency came to the location and toed the vehicle. Till day before yesterday we contacted Zoomcar executive at that time they told us that all expenses will be paid but for that first car has to get repaired so please wait till the car is repaired.
Today all of sudden we received a message that ₹450 will be refunded to us which is not at all acceptable to us.
Below are the calculations for refund amount -
Total No of Hours Car was Booked : 100hrs and 30mins
Amount Charged : ₹17, 700/-
Total No of Hours Lost due to Breakdown : 85hrs
Amount to be refunded : (17700/100.5) x 85 = 14, 971/-
Kindly find the images attached for the expenses which we incurred during the trip which amounts to around ₹6500/-
Total Amount which is to be refunded is around ₹21, 500/- approx.
Kindly refer to our conversation which was done with all your Zoomcar executive for better understanding.
Awaiting for your kind response and co-operation.
Regards,
VIPUL JAIN
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