Zoomcar — Booking Issues With Z-Points

I've been using the zoom car app since many months now & i've proved myself a genuine customer to them everytime when i booked the car.

But today I was damn upset hence I gave this bad remark to them through this review here because the process to reach the zoom car customer service is next to imposible. You can only contact their customer service if you have an active booking otherwise you can't call them, all you have to do is send an email to them where they won't even respond ever.

So the major reason which forced me to give this feedback to them is because as a good customer of zoom car I refered this app to 2 of my friends in the month of Jan 2022 & they successfully completed their trips against which I got the Z-Points for both the referrals.

However, when today (i.e 06th Feb 2022) I was trying to book the car for myself for the 07th Feb 2022 at that time after choosing the car when I also selected the option to use my Z-Points due to which it showed me a discounted fare & then i moved forward to pay that amount inorder to complete my booking but it couldn't let me go till the payment page with that discounted fare and it kept on giving me an error saying "Our best minds are working on it. You may retry now or check back soon!".

Very first when I saw this error at that time I thought the app may be in some maintenance mode so I will try after sometime but even after few hours the problem was still the same and then I kept on struggling with this for almost an hour continuosly but it didn't let me complete my booking with that discounted fare.

Afterwards I thought of checking the zoom app in my younger brother's phone hence I installed a fresh app on his phone & registered with his details then tried to book the car for the same date & period and you know what this time I was able to proceed to book the car till the payment page without any hassel.

So after this what should be my conclusion? Obviously it clear means that they just give this tempting referral deals to get new customers but whatever referral points we get afterwards, we can't use it to book a car in a discounted fare. Because of this fake error issues what the zoom car app shows it has ruined my entire plan that I had for the 07th Jan 2022.

I've recorded a video of the fake error showing in my phone's zoom car app & in parallel a video of booking a car successfully through my brother's phone with his zoom car app so that I can take this case legally further with proofs and I will also viral this on social media platforms so that zoom car team should understand seriousness of this issues and after this hopefully they creates a easy to reach customer service team.

For any further discussions I'm open for your call on my direct cellphone[protected].

Regards,
Adil