[Resolved]  Zoomcar — Booking #JPSN70FWS never started

We had booked via booking #JPSN70FWS, as per which we were suppose to receive the car at 7:00 am of 13 Aug 2022. We got the car at the location given, unlocked as per given instructions. When we entered the car, the keys were missing. We tried connecting to the support and the call never got connected. We got hold of the owner of the car and enquired him above the keys, he said the keys are with his driver and he stays in virar and won't be able to come, so he asked us to cancel the booking. There was no option in the app to cancel the booking. We waited for 30 mins(before which ride was not possible to close) and then closed the ride. It showed us that kms moved was 0 and we added the feedback as well about the keys missing in the car. We send replied to support as well asking for feedback on WhatsApp still we were not able to connect with anyone from zoomcar. A day back when we enquired about refund they said we should have reached within 24 hours to get refund. We tried multiple times reaching to them but were not able to connect with anyone from zoom car.
We want our refund processed as early as possible.