Zoomcar — Break Down

BOOKING ID : JPS69Y9NR
I had booked a TATA TIAGO for 9th Dec 21 till 12th Dec 21. On day one itself, when I was on the western ghats, suddenly smoke started coming out of the bonnet and I had to park the car aside. I realised the clutch pad was not working and also realised that the car was not having proper servicing. However, I had to tow the car spending Rs 3500 and take the car to a safer place without any damage or scratch. I then called up zoom and narrated them through what harrasment I had been through but unfortunately they proved to be more inhuman. The person who took my complaint just asked me to share my coordinates as he wanted to have the car towed to his / zoom safehouse and also told me to make my own arrangements back to mumbai and this was very inhuman and proves the company doesn't even care about humanity.

I have mentioned that if I had to make my own arrangements then I would need zoom car to credit a refund of the below amount
1. Booking Charge - 5000
2. Diesel Charge - 2500
3. Towing Charge - 3500

If I have to travel back to mumbai from my current location it's going to be very costly.

Since Thursday I have been waiting for Zoom Car to get back to me with a resolution and solution and and answer to my concern but no one turned up. I have tried calling repeatedly on their recorded line but no one is picking up.

Kindly take note that if by today EOD i don't receive any call then I will have to keep the car parked in the same location and I will make a move back to my home and till the time I am not receiving a refund I will not share the coordinates as Zoom Car has made my entire journey tedious, costly and full of harrassment.