Zoomcar — Cancellation charge not refunded

Address:

Goa

Hi,
This is regarding my booking ID - JPS6924LW dated 5th March from Goa,
On the eve of 14th March I received a call from zoomcar representative ( ph- no [protected] ) stating that the car I have booked is not available and asked me to cancel the booking stating that I will be refunded the full amount and no cancellation charge will be deducted ( unfortunately I dont have a call recording of that number ), now more than 2 months have passed and I am yet waiting for my cancellation charge refund which was deducted from my booking amount.
Customer care is clueless and giving the same response since last 30 days that I will get a call in next 4 hours but all in vain.
Today I called customer care again and he said that since I have initiated the cancel from my end I wont get refund . It looks like the zoomcar representive who called me and asked me to cancel my booking has scammed me.
Kindly please look into this issue so that no one else scammed by Zoomcar in future