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Zoomcar — Car booked but not able to unlock the car.

[19 Nov 2022, 23:50 pm] After locating the car with a lot of difficulty since it was parked at a slightly different location than what gps was pointing to, we were unable to unlock the car.

We tried multiple times with both the methods primary and alternative from the app, but it kept erroring out

We tried calling customer support as it was suggesting in the app, but no executive was picking up the call.

We were unable to cancel it from our side since it says trip started. But the car is still locked.

Since we were unable to get in touch with the Zoomcar executive, we immediately dropped a mail to help.[protected]@zoomcar.com regarding the refund with all the details and screenshots of the app for the reference.

[20 Nov 2022, 9:20 am] The next day in the morning we again tried calling the Zoomcar customer support, luckily this time someone picked up. We explained the situation and also informed her that an email for the same concern has been sent from our end.

She said that the email address(help.[protected]@zoomcar.com) is not working, and asked me to upload the screenshots of the call for reaching the zoomcar support in the bills section of the app, so i did. She told me to wait 24 hours for resolution of the issue.

[21 Nov 2022, 12:22 pm] 24 hours passed, I did not receive any update from the Zoomcar, I called them again, and this time the executive have no idea what I was talking about, so I had to explain her the same thing again. This time I specifically asked her to give me a ticket number since there is no way(sms, email) for me to track my complaint.

Ticket ID: 1225180
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