Zoomcar — Car booked for self drive car and payment done but car not provided and no one responsive in helpline number

vikrammathur

from Delhi, Delhi

Mar 11, 2023

Address:

Pragati Vihar Hostel, New Delhi-110003

I booked car for self drive on 6th March, 2023 via Id JPSNCU1BF from 6th March, 2023(8pm) to 8th March, 2023(10pm) and payment of Rs.5430/- done. I reached to the location of pickup 30 mins prior to pickup but there was no one to deliver the vehicle. Neither any contact details were provided nor I was contacted from zoomcar side. I tried contacting helpline number of zoomcar but non was responsive. I got notifications regarding location and pick up of vehicle but to no avail as there was no vehicle and no contact number provided to pickup the car. I waited for 1 hour for picking up the vehicle. Pathetic from zoomcar, it is looting people on the name of providing self drive car. Now, I am getting email from zoomcar regarding cancellation of the booking and no refund was given.

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Comments

Pravin Zoom

Mar 28, 2023

Same thing has happened with me on 10th March @ Mumbai. Vehicle was not there at location. Neither Zoom car person contacted nor they give Host number. So much agony and painful situation. Now they say, booking cancelled and no Refund... ??