Zoomcar — Car brokedown during trip, had to get it towed ourselves because zoomcar did not pick up

For booking ID JPSNCFVEX, we drove to munnar from bamgalore. On 12th the car engine stopped working because the coolant started leaking due to a leak in the radiator hose. We informed the car host but zoomcar did not reply to our emails or calls. I tried raising ticket through their chatbot but they asked to call which they didn’t pick up. I have tried calling atleast 15 times but no response. Now we have called tata showroom to come tow the car. Unfortunately we cannot end the trip on zoomcar because of this.