Zoomcar — Car damage done by customer not repaired by Zoomcar Host Program

Website:

www.zoomcar.com/in/host/en

I had attached my car to Zoomcar host program. One of their customer damaged the right hand side headlight of the car in May 2021. The Zoomcar gave excuse of COVID and states the damage is minor. The headlight costs INR 20000. Zoomcar kept avoiding the repair even after following up with them multiple times. Hence reaching out to this platform in hope of getting the help.

Email exchange with Zoomacar below :

Hi Mayuresh,

Greetings from Amigo Support!

Thank you for writing in.

We are sorry to hear about the damage incurred to the vehicle after the booking ID: JPS69JF1B. As per the image uploaded in the booking end checklist, we see that there is damage in the front headlight. However, we have highlighted the concern to our team to arrange an inspection to validate and fix the damage. We request you to kindly allow us 24-48 hours and we will get back to you with an update on the same. However, if any other damage is there then we request you to kindly share the images so that we can check with our team accordingly. We request your understanding and co-operation here.

Please reach out to us if there is anything else, we'll be more than happy to help you.

Thanks,
Imran
Amigo Support
On Mon, 24 May at 9:57 PM, Mayureshkutte wrote: Bot: Hi Mayuresh Kutte, Welcome to Amigo Support. We are here to help you.
Bot:
Please select issue you are facing from the options below.

Customer: Issue with Bookings
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Enter Booking ID
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Note: To get booking ID, follow the steps Listings-Timeline-Bookings
Booking ID starts with "JP".

Customer: JPS69JF1B
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Customer: Report Damage or Cleanliness Issue
Bot:
Please report damage if any made by the renter during booking, by filling the booking end checklist. Now, you can also upload images while reporting damage/car condition in the checklist.
As soon as you report damage in the checklist, a ticket is created which will be assigned to a Amigo support executive. We will verify the severity of damage basis the image shared by you.

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Customer: No action from Zoomcar on the damage done to the car by customer
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Customer: SKIP

Hi Mayuresh,

Greetings from Amigo Support!

This email is regarding the damage from the booking ID: JPS69JF1B. We are sorry to inform you that, as per the update from our team due to the current lockdown we will not able to fix the vehicle now. We request you to keep the booking ID for your reference and report the issue once the lockdown ends. Request your kind understanding and co-operation here.

Feel free to get in touch for further assistance.

Thanks,
Supraja
Team Amigo.