Zoomcar — Car damage not taken care

drakshaydeka

Jun 22, 2022

Address:

h.no.4, near bishnumandir

I have raised ticket with no.1087389 of my car damaged by customer while on booking of 2nd day (19/6/2022 from 10AM to 21/6/2022 @ 12.30 AM. After repeated calling to customer care number, no response i have received. The customer care people responding very nicely and assure me every time that after 15 minutes of call the local team (Guwahati) will contact me. However till now the local team not inspected the car.

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Zoomcar customer support has been notified about the posted complaint.

Jun 25, 2022

Updated by drakshaydeka Till now response have come other than a phone call from zoomcar customer care. The customer care representative called me to know whether car inspection or repair is started or not. My car is still lying without repair neither I am able to list for sharing in zoomcar platform or I (owner) can be used.
I have one question? If I repair my car by my own expense Whether zoom car will pay the bill or not? I will show the bill

Jun 28, 2022

Updated by drakshaydeka Till now no response