Zoomcar — Car not delivered and money not refunded

Address:

Balewadi pune

On 15th July I booked a creta car and paid 8, 319rs.
Car was to get delivered on 16th and when I reached in place, there was no car I called multiple times on given numbers and no one picked up. I was literally waiting on road for 1.5 hours and then a lady picked up saying sorry your car is 10kms away and will book a other car which is nearby I agreed to her. And again the same story, she said she will send the details in 10min but I waited for an hour and called her, no one picked up, I reached my location by 3pm.
And still no calls, no appology msg and guess what they refunded 164 rs .
I mean I didn’t used the car and I paid 8, 319 for that
Is this a fraud or scam going on