Zoomcar — Car not Delivered,customer carenot responding,amount deducted but car not delivered

I had booked a Maruti Baleno Petrol from zoomcar for 26 Feb in Goa, Rs 7117 was taken from me during online booking.
I got a message from zoomcar that car has been delivered by their agent but no one called me, the driver contact number zoomcar gave me was also not reachable.

I called zoomcar support several times to resolve the issue and everytime they said we will give you a callback but we did not recieve any callback from them
Their mobile app still shows my booking as 'Upcoming Booking'.The customer care is not cancelling my request and not refunding money also.

Please help me in getting my refund back as zoomcar has taken Rs. 7117 from us and not responding to us.
I have attached payment proofs and the messages that zoomcar sent us claiming they have delivered the cars along with invalid phone numbers given in the message

Kalp Kumud Kumar
Ph. No - [protected]
Alternate no - [protected]
Email : [protected]@gmail.com