Zoomcar — Car not found at the parking

I booked a car for 17 feb 2023 having booking id:JPSNCRJ24. when i reached the location the car was not at the parking .i talked to the owner of the car they said they havent seen the car for past two months and even i talked to the security gurad .they also stated the same.i want to get my full refund as i havent found the car and even i tried to contact the customer support regarding that, but cant recah any of them.