Zoomcar — Car not present at the pickup location & customer care is not responding

I booked a Suzuki Baleno (Car number: KA01MP4571) on June 08, 2023 for going on a trip from June 28, 11.00 PM to July 02, 11.00 PM.

I reached the pick-up location, and the car was not there. I spoke to the host, who mentioned that he was not aware of the car's whereabouts and asked me to connect to Zoomcar Customer Care.

I tried connecting to Zoomcar Customer Care for more than 2 hrs, and I was not able to. There is literally no way to get hold of any customer care assistant. Being a woman, after waiting for 2 hrs I felt unsafe staying there any longer and decided to head back home

I was supposed to leave for a trip early morning on June 29. I booked a Zoomcar a month in advance. I made hotel reservations at the destination but I will not be able to make it now. I want Zoomcar to compensate for my losses