Zoomcar — Car not provided at location but full amount deducted

My booking ID was JPS6954H4.i had booked a car for a day between 18 Dec 21 to 19 Dec 21.the pick up location I selected was aerocity metro station.however I was given another pickup location at mahipalpur.still I went there as I needed the car.however, there was nobody at the location and nobody contacted me.i tried calling customer care from that location however could not get through anyone.it was a frustrating experience.over that full amount t was also deducted from my card for no fault of mine.very unprofessional behavior fro.t he company.i need my money back as it was not my fault.