Zoomcar — Car not served by host and false allegation

I am Raghunatha M(senior software engineer IBM), mob:[protected] my booking ID JPSNIQ1AJ paid 5, 232rs on 26th october 2023 at 3:10pm i reached kochi airport from bangalore and car is located in 3.89km from airport, i told my family to wait near airport and reached location at 3:30pm as i waited for longtime for auto, when i reached there car is standing and i unlocked the car, try to sit inside the car, one lady and girl sitting on scooty, asked me to wait and asked me adhaar and docs, asking photo and all by claiming she is wife of host anumodh kurup, i given all documents and they asked for DL, so i told them in hurry i forgot, my mobile also new one, no documents saved, that lady and host told without DL we cant give car and that lady drived that car somewhere else, its raining heavily, my mom, sis and brother standing on road in rain in unknown city, i called customer care and asked to give DL number atleast as i uploaded document in platform, the guy told host should not ask DL and all and he connected host, this time this so called anumodh kurup host told that customer is drunk and all to escape from asking DL docs, so customer care guy told no sir, you have drunk we cant arrange another car, hope given information sufficient and all, he ended call, i called anumodh host, how dare you to put false allegation as my family on road, you are also not here and how can you tell lies instead that better you tell DL copy u asked me and all, he told my wife told that and all and asked me to end the trip you will get refund its dark and i searching for car and ended the trip, after ending the trip i raised complaint in chat and it told me dispute ticket raised, but its not given any ticket number and mail also not recieved, i did not even sit inside car, first thing from airport i gone to car location its unkonwn city but host lied to escape and i ended up loosing 5000rs, zoomcar there is no system to check from you when host lying you, and host not there in location how can u believe his wife words, as she is nowhere related platform and i went to police station and police and asked to confirm i am not drunk as it will be proof and all, police told that you just go to zoomcar head office and complain if not you raise complaint in cyber crime police, i have not done any mistake please refund my amount as soon as possible as you have basic commonsense in airport they wont allow drunk people. its a scam as host and wife doing drama for documents checking as its aginest to zoomcar platform, i have attached all proofs has time stamp also on photos, please refund immediately i did not sit even in car