[Resolved] Zoomcar — car unavailability after booking

Rathore0201

from Pune, Maharashtra

Address:

Pune, Maharashtra

I have booked booked Swift for 6July 7.30 Am.
Booking ID JPS6BX565

I am waiting at pickup point from last 2 hour. Member at pickup point are helpless since everything managed online.

I trying pathetic call customer care they keep passing time . 30 mins, 10 mins and 5 mins but no call back.

I am waiting heavy rain. My whole trip is ruined along with hotel booking.

Please componsate.

Thanks...

Was this information helpful?

No (0)

Yes (0)

Aug 11, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2019

Zoomcar Customer Care's response Hello Rathore,

Greetings!

We did check the booking and we regret we had to cancel the booking due to the unavailability of the vehicle. It is regretting that you had to go through a lot of issues because of the same. We have been working on measures to ensure such issues are minimized and we serve all our customers well.

Regards,
Appachu
Zoomcar