Zoomcar — Car was not unlocking an the trip has started

Address:	Bangalore
Website:	Zoomcar

I book a car from zoom because I was having a appointment of doctor I went to car in the morning at 5am an tired to unlock the car from zoom app i tired many times but the car was not unlocking so I'm trying to call Zoomcar customer care service us not answering my calls an nor helping me out so I need a comparison of rupees 50, 000 because zoomcar is responsible for the cars what they havd an the car condition is very bad there ...