[Resolved] Zoomcar — changing car at last moment with zero support

[Resolved] Zoomcar — changing car at last moment with zero support

K Khomdram from Bengaluru, Karnataka

Booking id: jps6xt16d I have booked nexon 2 weeks back and on the day before travelling date, customer support guys are calling and informing that the car is not available and will replace with swift in different location that too 10 km away from current pick up point. Also 2 way cab for free.. With family that too elder people how i am supposed to go 10 km away in early morning? After continuous follow up in the afternoon one lady confirmed that will get same car in different location. Customer guys confirmed me that will get updated in app in 15 min... Post continuous follow up in the eve they are confirming car is not available Didnt see such a pathetic service and. Customer support in my life.. Need some corrective action and compensation on the same. The entire trip got cancelled because of zoom car.. Was this information helpful? No (0) Yes (0)
Nov 28, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Oct 04, 2019 Zoomcar Customer Care's response Hello User, Greetings! We did have a check and see that one of our executives reached out to you and addressed the above issue. Unfortunately, we were unable to serve the booking with the booked vehicle owing to vehicle shortage. Hence, our team suggested to pick the vehicle from a different location, as you were not happy with the suggested option, the booking was canceled. We are already working on our negative inventory to ensure such escalation is reduced and we serve well to our customers. As a toke of apology, we have added 500 driving credits to your Zoomcar account. Regards, Appachu Zoomcar Oct 07, 2019 Updated by Khomdram The other location car was not the same. How can the car is not available which was booked 2 weeks back. The other partners allocate vehicle at the time of booking. And ensure customers are happy... Zoom car is just selfish and no proper plannings. Also, How am I supposed to go 20km with family that too in early morning 4 AM... Giving a 500 credits is a solution? The entire trip plan got spoiled because of you guys.. Verified Support Oct 09, 2019 Zoomcar Customer Care's response Hello User, We understand your disappointment here. Please rest assured, we will ensure such issues are not repeated in the future. Regards, Ramya. S
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