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Zoomcar — charged 50% cancellation fee - booking id - jps6ndvgd

Hi team,
Unexpectedly my relative got covid-19 positive and our trip got cancelled. I was charged 50% as cancellation charges which is really very high. Kindly please consider the situation and charge less amount. I am trying to reach customer care but no proper response. I am really worried that no reply for email also.
Booking id - jps6ndvgd
Mobile number - [protected]
Cancellation amount - 1449

Thanks
Dinesh
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