Had booked a zoom car in Coimbatore for 12th august to 14th august while the payment was debited on 13th august and profile was also got verified but the host strangely denied to handover the car as he conveyed that he has not received any payment from zoom car team .
I was constantly following up with the host till the very last hour in order to check for the payment confirmation but he denied .
Later on when I went to check for the alternate cars the pick up location which was showing was approximately 28 kms from my place and being a new city with my family it was just not sensible to go that long to pick up a car hence applied to cancel the trip and asked for the refund but out of 6k only 2k was getting refunded to me .
It feels like a fraud has happened to me as neither have availed any service nor have I denied to take the car still the penalty has been charged to me while the alternate options shown to me were just not accessible.
Request to kindly look into this matter and refund my entire payment else i will have to reach to another level against the kind of fraud/ cheat happening here .
Registered mobile no. [protected]
Name - nanda ballabh pandey
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