[Resolved] Zoomcar — cleaning fee - jps6xwyow | |||||
Dear zoomcar, I've booked and used zoomcar several times in the past, along with several other self drive car rentals all around the world, and thus i can say i am well aware of your rules and charges. In regards to the booking id mentioned, i did send on your email before and after pictures of the car. The car i booked was received by me in a dirty condition with bits of paper and dust all around the car, and inside the car. Now i like clean interiors and hence i asked my staff to use a cloth and dust the car. It was a rainy day when i booked your car, and hence, i cannot clean the tyres of the car upon return. Which would mean, that your car, despite after a dusting at my home, i'd drive to the drop off location and dust it again, and wash the tyres, etc. The car was returned in the same condition i received, apart from being a bit more clean i would say. Kindly look at my previous bookings. Your car have always been reported dirty from inside / outside by me, or your zoomcar partner by default. So i ask, why am i being asked to pay rs 1000 for cleaning fee? Was this information helpful? | |||||
Nov 23, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Oct 22, 2019 Zoomcar Customer Care's response Hello Pratik, Greetings! We are sorry to know about the discrepancy in the billing. We did have a check and we see that the charge levied is invalid, therefore, we have reversed the charge. Once again, we apologize for the inconvenience caused. Regards, Ramya. S | |||||
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