[Resolved]  Zoomcar — Complaint Against Zoomcar India Pvt. Ltd. Non-Payment of Reimbursement and Prolonged Delay

I am a car owner/host associated with Zoomcar India Pvt. Ltd. My vehicle bearing registration number **UP14FU8599** was booked through the Zoomcar platform.

In **September 2025**, during a Zoomcar booking, my vehicle became involved in an **Excise-related case in Bihar and was seized/held by the concerned authorities** while it was being used under a Zoomcar booking.

The vehicle was not being used by me personally at the time of the incident. It was being operated under a booking made through the Zoomcar platform.

I immediately contacted Zoomcar and repeatedly requested their assistance and legal support for the release of my vehicle and resolution of the matter. Zoomcar informed me that the matter had been forwarded to its legal team.

However, despite repeated follow-ups, the matter has remained unresolved for an unreasonably long period.

### Pending Reimbursement

I have already submitted the required documents and bills to Zoomcar, including:

* January expense bills
* Travel expenses incurred in connection with the matter
* Challan/excise-related expenses
* Other supporting documents requested by Zoomcar

Despite submitting the required documents, **Zoomcar has still not paid/reimbursed the amount due to me**.

I have been continuously contacting Zoomcar through calls and emails, but I have not received a proper resolution or a definite timeline for payment.

### Case Reference

**Case/Reference:** 2383943
**Vehicle Registration:** UP14FU8599
**Reference/Booking ID:** JPSNKQD0O

Zoomcar has repeatedly stated that the matter is being handled by its legal team, but no proper contact details of the concerned legal representative/person have been provided to me.

It has now been almost **one year since the vehicle was stuck in this matter**, and I am still being forced to follow up with Zoomcar for reimbursement of expenses that I have already incurred and documented.

This prolonged delay has caused me significant **financial loss, inconvenience, stress and mental harassment**.

### My Requests

I request Zoomcar India Pvt. Ltd. to:

1. Immediately process and pay all pending reimbursement amounts.
2. Reimburse my documented travel expenses and challan/excise-related expenses.
3. Provide a complete written status of my case.
4. Provide the contact details of the concerned legal team/person handling the matter.
5. Provide a definite timeline for payment and closure of the case.
6. Compensate me for the prolonged delay, financial loss, inconvenience and mental harassment caused due to the failure to resolve the matter in a timely manner.

I have documentary evidence, including bills, receipts, correspondence, case-related documents and communication with Zoomcar, which can be provided whenever required.

Despite repeated attempts to resolve the matter directly with Zoomcar, there has been no satisfactory resolution.

I therefore request the concerned authority to take appropriate action and direct Zoomcar India Pvt. Ltd. to resolve my grievance and release the pending amount without any further delay.

**Company:** Zoomcar India Pvt. Ltd.
**Vehicle:** UP14FU8599
**Case Reference:** 2383943
**Reference:** JPSNKQD0O
**Incident:** September 2025 – Vehicle involved/seized in Excise matter in Bihar
**Pending:** Travel expenses, challan/excise-related expenses and other documented reimbursement amounts