Zoom Car Customer Care
ZoomCar India Private Ltd.
Customer satisfaction rating: 82%
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2261
COMPLAINTS

Zoom Car Customer Care

ZoomCar India Private Ltd.

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Address
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage
Bangalore North
Bangalore District
Karnataka
India - 560038

Customer Care Phone Numbers and Contacts

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874
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409

Customer satisfaction rating
82%
Complaints
2261
Pending
118
Resolved
1811
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Zoom Car Complaints & Reviews

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Zoom Car — block my driving license in zoom car account, registered in multiple accounts

 Prasanth1236 on Jun 27, 2019
Hello,
My driving license copy is with some one else. They are using it for their bookings.
I have my own car and i don’t want zoom car anymore.
Please block driving license in my account and accounts linked with my driving license.
I have contacted zoom car, but no response
If anything goes wrong, zoom car team will take that responsibility.
Becz iam clearly mentioning to block my driving license linked to all the accounts in zoom car including my account....
Complaint comments  Read comments [1]Complaint category Car Rental

Zoom Car — didn't receive my refund

 satyanarayan05 on Jun 26, 2019
I had booked my trip on 29th april to 5th may(guwahati) my booking ID is JPS6BLEML. There is no damage nor i returned car late nor ther is any such thing that they can held up my deposit, its almost been 2months i dint receive my refund yet. status shows refund initiated, but when will i get it? There is no option at all to speak to you guys. how to communicate? I have raised complaint on app many time but no response at all. I want my Money back...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — charged for the damages which are there prior to my booking

 shyam857 on Jun 26, 2019
I have made my rental car booking with zoom car on may 08 (#jps6bh5xo) and made the whole payment in advance ₹ 13111 more than a month in advance for my trip on 18-21 june.
I have been relatively new to this process of renting the car and while i approached (5am) to the location provided on the app on 18th june which is located in a apartment where no one is their to aid me on the booking, i have the done the checks which are to be done as per the checklist and on which car got unlocked, after the completion of my trip when i returned the car (2 hrs prior) and i have been levied with damage...
Complaint comments  Read comments [1]Complaint category Car Rental

Zoom Car — cancellation of the booking without consent and mental harassment

 Manoj Y on Jun 26, 2019
I have made my rental car booking with zoom car on may 10 (#jps6bu8lu) and made the whole payment in advance ₹ 18347 more than a month in advance for my trip from kochi to thiruananthpuram from 15-23 june.
I had made all my plans, hotel reservations for travel from kochi to thiruananthpuram for 8 days based on this car rental booking.
I was supposed to be provided the car at kochi airport at 8 am on 14th june however it did not happen and i then approached the zoom car parking lot and asked the zoom car staff for the booking and he said he is not having the vehicle (Ford ecosoprt)...
Complaint comments  Read comments [1]Complaint category Car Rental

Zoom Car — fraudulent claim during refund

 VINAY KUMAR SV on Jun 25, 2019
We booked a car for a trip with Zoom Car India PVT LTD on 31st MAY with booking ID # JPS6BSTUV, Zoom car provided the damaged car, the car was not even serviced before providing. There was a diesel leak from Diesel filter as soon as we picked up the car, so we reported a breakdown. They took the car back and didn't even provide an alternative car for our trip. They took almost a month to come up with lame reason that there was an under chassis damage. We didn't even start our trip and also it was a diesel leak from Diesel filter, so there cannot be under chassis damage. Zoom car is not even providing...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — incorrect damage charges levied for our reservation

 amitnrathi on Jun 25, 2019
This is regarding booking id jps6bvkv.
We rented a electric car e20 dash on the 17th of april, the car was not in good condition in terms of cleaniness and already damages were there in the car for which as instructed by zomcar we took the videos and pictures of exterior and interior and filled the checklist. We called the customer care about the cleanliness and they apologized but could not do anything about it, we had to visit a place so we took a pinch of salt and went ahead as we were already getting late. We returned the car ahead of time by 6 pm though it was booked until 10 pm and...
Complaint comments  Read comments [1]Complaint category Car Rental

Zoom Car — incorrect damage charges levied

 amitnrathi on Jun 25, 2019
This is regarding booking id jps6bvkv
We rented a electric car e20 dash on the 17th of april, the car was not in good condition in terms of cleaniness and already damages were there in the car for which as instructed we took the videos and pictures of exterior and interior and filled the checklist. We called the customer care about the cleanliness and they apologized but could not do anything about it, we had to visit a place so we took a pinch of salt and went ahead as we were already getting late. We returned the car ahead of time by 6 pm though it was booked until 10 pm and the executive...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — contesting incorrect damage charges

 Vignesh Annamalai on Jun 25, 2019
This is regarding booking id jps6bq7nn
I rented a brezza on the 24th of april and the engine was getting heated repeatedly. I called the zoomcar executives and mentioned this problem - they asked me to switch off the engine for 10 minutes and resume driving. I did the same, and i was not even driving continuously for long for before that.
But the engine got heated up again and the car broke down. Zoomcar asked me to pay 10k and said that once the issue is resolved, the amount wil be refunded. But in a few days time, they slap a fine of 102962 extra!
And they say it was for...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — zoom car cheating and defrauding people in hyderabad in india

 Shyamsunny321 on Jun 25, 2019
Iately
Zoom car — zoomcar cheated me for 60, 000rupess plz refund my money to my account immediately

1 review
Jp homes 129/b, lb nagar [protected], hayathnagar, rangareddy district, andhra pradesh, india
Sh shyamsunny321 on jun 25, 2019
Mark as resolved

Respected sir,

Our prime minister (Narendra modiji) should take action on zoomcar for cheating poor people

I'm a shyam mobile number [protected]. Iam subcribed fr verna car in zoomcar company

60days back but they didn't given me a vehicle and...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — zoomcar cheated me for 60, 000 rupees please refund my money to my account immediately

 Shyamsunny321 on Jun 25, 2019
Respected sir,

Our prime minister (Narendra modiji) should take action on zoomcar for cheating poor people

I'm a shyam mobile number [protected]. Iam subcribed fr verna car in zoomcar company

60days back but they didn't given me a vehicle and not saying anything then i asked my 50239 /- money refund to my account

But they refnded only 30k remaining 20k i wanted even i paid intrest fr 50k is almost 6k fr 2months.
Which borrowed so i want money back zoomcar is farud company is cheating the custmers even their phones r not answered...
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Zoom Car — incorrect outstanding amount

 Harsha Akhi on Jun 25, 2019
I have rented a car with booking id jps6bvicm. I dropped car 9 minutes late and i received a email from recovery team to pay 24000/- inr. This is not correct and these charges are not valid.

I have received email from zoomcar to make payment of 24000/- within 5 days and i am not liable to make that payment for 9 minutes delay.

Please consider this on high priority and get me resolution as i never received any notification until this email and message on same day....
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — refund amount never received

 Abhi.G123 on Jun 24, 2019
I have booked zoom car on 23.3.19 as it was my first booking i was charged 3, 000 rs as a deposit. The trip was uneventful and paid off all the additional charges. My refund of 3, 000 (Security deposit) was never refunded, in the app i can see that refund was initiated but i never got my money. I have sent them mails for which i got no response, i have tried calling but i can never reach a person.

My next reservation was on 29.03 for which the outstanding amount i owe is 1152rs. When the customer service agent called i informed that i would not pay until my refund is received. They...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — jps6ba2mw: unsafe old cars given by zoomcar to customers and no customer support

 ravindrapatidar on Jun 24, 2019
My booking no is jps6ba2mw. I had taken a ford figo on rent for about 1 & half days. Firstly, the delivery boy came at 6:30am instead of 8am banging our door. He dropped the vehicle in someone else's parking and just fled away giving me the keys. He lied to the security guard saying that he will be back in few minutes. It created a lot of mess because of the wrong parking in the society. When i called this delivery person, he said that his other delivery was coinciding, so he couldn't be coming at scheduled time.

Major trouble started after this. When i went to start the ignition,...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — I'm complaining about the inefficient service provided by zoomcar

 Manu Chari on Jun 23, 2019
I'm complaining about the worst service of the zoomcar in trichy. We are promised by the team of providing car in the morning at 5:30am. As they couldn't provide scorpio as booked couple of months ago and promised of giving tata hexa in the night @ 9:30pm, even after continuous follow up we couldn't get any info about the same and we ended up calling these people till the night at 12pm....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Zoom Car — excess money charging

 Durgesh Panjwani on Jun 23, 2019
I’ve taken a car from 1 pm to 10 pm and paid charges. I extended the booking 2 hours and also paid 244 for extention charge. Now zoomcar is saying that it is an unapproved extention fee and charged me rs 1299 saying you returned car 2 hours late. And saying it will be auto debited from your card till tomorrow. Literally unhappy from zoomcar. Solve my problem this much excess money i would not pay.. By sending message like this will auto debit from your card is like blackmailing me.....
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — car condition are pathetic no alignment poor breaks.. no care support.. playing with customers life..

 Swapnil sunchwar on Jun 23, 2019
I have made booking on 22 june 2018 with zoom car.. The car condition is so pathetic no alligment poor breaking... When i call customer care for support.. They said their is no other car so we can't provide other car.. And not ready for refund also.. They making customers fool.. Now i want to cancel my 24th june booking.. But they said i ll charge 100% cancellation charges.. This is so cheap thing... No customer support only making customer fool. Pethetic. I need my money refund..
I have attached my booking id......
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — fraud company zoomcar

 yash3raj3 on Jun 23, 2019
1st tym experience was good but now 2nd time its worst. 1stly he changed my car on day of my booking and he promise me to gave cabs bills and i agree still no refund of bills.in d mid of my trip in morning 3 am i m stuck in jungle with my family but no assitance from its side i ll try to call n call many times but he didn't picked up. After that in morning i asking for help he said he will take away his car and refund our full money in mid of my trip he didn't even help us after that we talk with him and told him just gave us repair bill and our tym waste compensation he agreed but still...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — fraudulently charged damage fee

 Mr. Vikrant Pandit on Jun 22, 2019
Dear zoomcar team,
These pics with videos are taken yesterday while picking up the car and at the time your cc person was also on call. As the pickup was delayed due to incomplete address given in ur app, your cc person told to make video and pics. Kindly refund my full amount as the car was in same scratched and damaged condition at the time of pickup also.
Kindly stop harassing me from start of pick up till ending of trip by charging me these damage charges. 1st experience is a real nightmare...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — refund not initiated in 5 months

 Debapriyo Sarker on Jun 22, 2019
Dear sir,

My name is debapriyo sarker and i have been struggling to find a resolution with zoom car as a refund they initiated hasn't reflected in my bank account.

I had booked a maruti swift from zoom car during a trip earlier this year to vizag. The booking was done on the first of january. I paid the sum of rs 3923 by debit card after verifying my id documents on the app. I had chosen for the car to be dropped off to my location, however they were adamant that i hadn't done any such request. Disappointed i took a cab with two other friends to the location of the...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — refund not credited

 Santhosh Vuppala on Jun 22, 2019
Refund not credited its 20th day. Worst service   replace all...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

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