Zoomcar Complaints & Reviews

Hi,

I am Anurag([protected]) and I recently rented a Maruti Baleno(KA03NF5385).I am writing to formally request a refund and compensation due to the significant inconvenience I experienced with my vehicle during a recent trip near Kalale, Karnataka.

Saturday night my car suddenly broke down and dropped to a speed of 0 in an area with no network coverage. This forced us to seek help from locals and push the car...

Hi i have book a car on 09th October 2024, but i did not receive any confirmation amount was deducted and booking details also not appearing for me

sunil [protected]...

Hello,

I have booked a trip (JPSNJTB3M) which will start now (October2, 2024 8AM) and still my profile is not yet verified. I am trying continuously hundreds of times since last night but the app is not able to capture the selfie picture and keeps crashing. Due to this I am unable to contact the host or start my trip.
I faced similar issue with DL upload but it worked after trying continuously for few hours yesterday but selfie upload does not work yet.

I tried calling the customer care but there is an automated response that today (October 2, 2024) is a holiday and there are no assist champions available.
I also raised multiple support tickets but haven’t received any response other than just auto replies.

Kindly help to verify my profile asap to start the trip or cancel the trip work full refund.

Suddenly my account is blacklisted even though I have made past bookings. Please resolve this at the earliest...

I paid 27918 to rent a Zoomcar from 22 Sep to 22 Oct 2024. At the time of delivery, the host from Zoomcar end denied to deliver the car. As a result, we contacted the Zoomcar support for refund as the car has not been delivered.
Zoomcar is unresponsive and forcing us to cancel with a fee even though it is Zoomcar that did not provide the car. Selection for an alternative car leads to an error page.
Booking details attached....

My profile is blacklisted with out any reason.

[protected]@outlook.com

Hi Team,

I am unable to update my phone number on Zoomcar web application. I booked a car through web application and now it is asking me to login to the mobile application using the old number!!

It is not giving me an option to login to mobile application through my email address. Kindly help urgently !!

I am also not able to reach to zoomcar customer care by email or phone as they dont have any of these mentioned on their website !

We have booked a car in zoomcar app. When we were reached to pickup the car from the given location, host was not responding to take the car by providing OTP. We tried many times to connect the host in the booking time period. Even though host not provided the car, but in the app it is showing trip completed and how the trip completed without providing OTP from the host, we didn't understand. We tried to call customer care support to explain the situation but no support number provided in the website. Literally wrost experience.

I am a customer of Zoomcar. However, as I was away from India, I haven't used Zoomcar for almost two years. Now, after coming back, I am trying to book a Zoomcar, but the application is showing that I am blacklisted by Zoomcar without any reason or intimation.

I have tried to reach out to Zoomcar, but their chat support doesn't work, and I am unable to call customer care to resolve the issue. I also tried to delete the account as I was attempting to use another number with the same ID proof to book, but that didn't work.

My email ID is [protected]@gmail.com.

Please help me resolve this issue and provide valid reasons for the inconvenience.

Zoomcar has randomly blacklisted my account without stating any reason and is not allowing me to make any bookings. The account is associated with the email [protected]@gmail.com and the account has 5 star rating so I see no reason whatsoever for it to be blacklisted in the first place. Please help look into the matter and resolve it as I really need to make a booking for upcoming trip and they have no means of contacting customer care, the only one they have is an automated one which does not help at all.

Dear zoomcar,
I was blacklisted by you without any reason, I tried to connect with customer service multiple times but there isn't any number or email available, could you please check and reactivate my account soon
Phone number - [protected]
Email - [protected]@gmail.com

From: [protected]@yahoo.com
Sent: Friday, November 17, 2023 8:24 AM
To: 'Zoomcar Guest Help'
Cc: '[protected]@knbtechserve.com'
Subject: RE: Ticket Received - Host no longer with Zoomcar

Dear Support Team,

This has reference to Booking ID – JPSNIRALY, where the host no longer is associated with Zoom and we could not use the car since it was no longer available.

Please refund the money credited earlier and confirm immediately.

Regards,

Koomar Durbha

From: Zoomcar Guest Help
Sent: Sunday, November 12, 2023 8:12 AM
To: [protected]@yahoo.com
Subject: Ticket Received - Host no longer with Zoomcar

Dear Durbhakoomar,

We would like to acknowledge that we have received your request and a ticket has been created.
A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).

Thank you for your patience.

Sincerely,
Zoomcar Guest Support Support Team

My car got damaged due to booking in Zoomcar.And I am not getting any service from Zoomcar Garage.
And there is no Zoomcar garage available in Kolkata....

I made a booking on Zoomcar JPSNJQYQH from 15th June 2024 to 2nd July 2024.

I returned the car to the host 30 mins prior to ending the trip, but the app did not allow me to end the trip even though I entered the otp provided by the host.

I tried an hour later and the app was not accepting the otp received from the host. And shows a penalty of an hour. The customer care number does not work and the chatbot options are of no help. The trip needs to be ended without ensuring any penalties.

A guest name Mayank Kumar booked my car named as BALENO 2018 model on 24 June 2024
Booking id - JPSNJHDHW
He has returned my car on 25 June 2024 and filled OTP to end car but Ride is on over instead saying OTP limit exceeded.
Plz resolve this issue as soon as possible
Or else it would end with a legal action towards zoomcar....

My car booking was cancelled from owners end by scamming me for otp.
I rented a maruti brezza from 5 am 16th june to 8pm 17 th june .
The owner switched off his phone after cancelling leaving me stranded in an unknown city and an isolated area.
it has been three days since i raised a complaint and i havce not received and call or email regarding the issue.
i want full refund from my booking.

I have booked zoomcar booking"jpsnjrpwy" for my family trip from[protected]:00 pm ist[protected]:00 pm ist. I went to the location o 07 june at 8:00pm. At the time of taking the vehicle from host, need to check in app and take all the photos and upload. I tried after taking the otp from the host, but got the error which was shown in the attachment.. I tried different ways (Logging off, restarting, resintalling the app) to check in online.. Nothing worked.. I was there for more than 2 hours at the host, still nothing worked.. I tried zoom car help, problem was not resolved. I tried to call on the numbers that they provided (+91-[protected], +91-[protected], +[protected] or +[protected]. Nothing worked. Finally i requested the host and taken the vehicle.

I raised the complaint thru mail. Nothing wirked. Need the refund for the amount that i paid to them. Total inr 9, 042.00

Process the same immediately

Thanks
Soma sekhar pulluru
+91-[protected]

Zoomcar has blacklisted without any reason.

Looking forward to service.

Regards,
Prashanth
[protected]...

Hi Team, My account is blacklisted and I am not able to made any booking. Kindly check and let me know what I need to do to unlock my account. My email id: [protected]@gmail.com

Upon arrival at the designated meeting point, I encountered an issue where I was unable to receive the OTP required to unlock the booked car. I attempted to resolve this issue promptly by contacting both your email support and chatbot, but unfortunately, I did not receive any assistance for a significant amount of time.

As the host could not release the car without the OTP, I was forced to make alternative arrangements and rent a different vehicle, resulting in a wasted day and additional expenses.

I have already paid for the Zoomcar booking (Booking ID:JPSNJZEZD)and considering the inconvenience caused by the lack of timely support regarding the OTP issue, I request a full refund for this booking.