Dear Team,
This email is regarding the horrible experience I have faced booking car through your company ( JPS695F29 - Kwid - KA02MN8963 - Trip Start - Yeshwanthpur on 15/12/2021).
I booked self drive rental car (Kwid) car through MakeMyTrip on 15 Dec to 19 Dec for Rs 7835. I started my trip with my wife 15 Dec 4o clock with car owner guidelines. The vehicle engine got completely stopped by 45 kms .we tried contacting the call center back to back there was no response or emergency contact provided . Fortunately, we had the car owner contact number in hand.
We contacted the owner and informed him the engine has stopped on highway and we are not able to get any help from zoom company .
He tried his best to contact the call center guessing may be the company locked the engine or few people he knew working in zoom. It dint help.
We waited on highway of Ramanagar prison Channapatna high way road from 6.30 to mid 12 as owner of the car kept pressuring us to contact call center back to back.
Finally with no choice with the permission of the owner we had to leave the car and we had to book a lodge close by to the destination where the car had breakdown ( complete battery drained) which costed us 6000-/ rupees for the lodge booking to make sure car is safe or if may be it might be solved and we can continue with the car journey.
The next day the owner with the concern of his car contacted the company and we got a call from your zoom call center.
Sorry to say this they had no idea of what they were talking nor issue updated on system and if asked or explained anything they hung up the phone without saying anything repeatedly 3 times with different agent .
The next day owner of the car arranged towing where the towing person made a false statement that wiper and a/c was use to together so the battery was drained 100% - being a automobile engineering I am more aware of engines work, in climate like bangalore I had no necessity to used a/c any it was not raining to used wiper ).when your company got back the car we were not notified from your side that car is received and destination is closed and what is the next procedure.
No formality call from your company as the car is reached its destination with no official call, SMS or email. As your company mentions the trip ends when the car reaches its destination and km calculation.
On 22/12/2021 we received call from your agent to handover the key of the car with no issue raised very casually stating refund will be done with in 48 hours with no knowledge of what is the refund amount but aware the car has reached the destination by 16 or 17 by towing - ( Agent - [protected])
And to mention the agent has no paper work or checklist or any kind of proof to us to collect the refund . Everything is just verbal .
We got calls for the car key at 12 am and 3.30 am which is so unofficial and disturbing.
We would request to please look into this and send an email or sms for the proof of refund and brief of the calculation.
To mention clearly the car had issue even to start .
Hoping atleast the support team to show the concern and professionalism towards their client situation. Kindly do our refund ASAP for all the loss accured and spoiling our whole trip.
Key collected person number [protected]
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