Zoomcar — Complaint Regarding Denied Rental Dear Zoomcar Customer Support Team

I am writing to express my dissatisfaction with the recent incident happened when I tried to rent a car from zoomcar.

On 19th October, I made a reservation for a car, Chevrolet Sail U-Va 2016, WB02AE7127
Booking ID: JPSNIQRM0 to be delivered at 11 AM, and it was shocked to find that driver denied to give car at 10.50 AM and he didn't even cancelled the booking, whereas I called him more than 10 times to get the details he didn't pick up the call.

I want full refund of the amount paid.

I had met all the required criteria and provided all the necessary documentation as per your policies and even paid full amount even tried to contact host before 2 hours but he didn't picked up the phone