Zoomcar — Compliant regarding Booking ID - JPS69SXU4

I am writing this complain here as I was informed by the zoom customer care team that this is no email ID for filing a complaint.

I have booked the Kwid Automatic car from zoom car and paid approx 31, 500 for appox. 9 days. We have been charged appox. 10, 000 extra for the season rush (as I could see the normal rental was appox. 20-22 thousand) and last min booking. However, the car provided was not as per expectation. It was very disappointing.

This was my first zoom car experience and I would like to share the harrassment, mental torture and worst experience of my life which definately ruined my holidays.

- I have booked the car for 24th Dec at 10:30pm, I checked the app in the morning and it shows car not available. Thereby, I called zoom car customer care team and they confirmed that car will be ready and you can leave for pickup centre i.e. Taramani Railway station Chennai
- I didn't had the exact pickup location in the app so I have used the Google map and there was no zoom car centre at the Google location
- Now, I was standing at the middle of the road with 3 luggage
- I called zoom car customer care again and seek for the pickup location and customer care team asked me to wait for 5 min as Car is not available, I explained the situation and asked him to transfer the call to either Senior or personal responsible for delivery but he didn't. I refused to disconnect the call unless my problem got resolved then he asked me to hold the line then he disconnected.
- I called zoom car customer care team again and again and everyone was asking me to wait for 5 min and they arranging for a call back.
- I was standing in the middle of the road for almost 30-40 min but I didn't get any resolution and later they asked me to pick a manual car but when I insist for automatic car they said you can pick up the automatic car from Vellacherry which was another half an hour from the location. Zoom car customer care team confirmed that I will be reimbursed for the cab expenses
- I went to car location and then I was unable to open the car through the app. I again called customer car to help me out for the same
- Please note that zoom car claim to be a company a "premium" car rental company, I was expecting a good clean and smooth car but I got something different than my expectation. Following are key things found in the car and it was beyond my expectations:
a. Car was not cleaned at all
b. Car seats had stains and there was dust all over the place
c. It was smelling a lot
d. Someone's face mask was hanging at the frond seat
e. Car didn't seemed like a sanitised car
f. Car pick up and break was not upto the mark
g. Car engine was not smooth at all

I had to take another vehicle at pondicherry because car was not upto the mark which cost me additional 12k approx.
I have been charged INR 31k for this harrassment and because of this I was late for my Christmas Eve for which I paid 10k per night approx. Zoom car experience cost me mental trauma for which I have paid 50k approx.

Also, the fast tag was not working so had to pay the double tax amount, though the zoom car customer care team upon inquiry of the same mentioned that they would reimburse half of the taxes paid.

One more thing to mention here that I have used the car for only drive from Chennai to pondicherry and back because the car was really not good and was very disappointing.

Now, I would want to understand from you that how would you compensate me for such trauma. Zoom car didn't deliver it's promise at any single point and charged for this bizzare experience.

I would like to receive a compensation for such harassment and inconvenience.

I am unable to attach the photos and can share on email, if required